Readiness for the Next Phase of COVID-19: Let's go back to our roots: Providing Amazing Care to Every Patient

Meeting Dates: 
Monday, May 16, 2022
Meeting Time and Location: 



Virtual: Readiness for the Next Phase of COVID-19

Webinar Overview

The 60 - 90-minute webinars in April and May of 2022 to provide guidance on how to strengthen health center operations around on-going COVID needs as they evolve and meld into regular health center operations. These sessions are intended to inform and action-ize organizations around concrete tools and concepts to ensure that their operations are strong.

April 18th, May 9th and May 16th, 2022
April 18th: 3:30 - 5pm | May 9th: 2 - 3:30pm | May 16th: 2 - 3:30pm

Session 1: Inserting "COVID-19" Procedures in Pre-COVID Procedures to Ensure Continuous Vaccination and Testing 

Learners will review current procedures and be able to describe how to incorporate COVID-19 procedures into day-to-day

Learners will identify ways to ensure COVID-19 testing and treatment implementation to adapt with ease to fluctuating COVID-19 positivity rates & evolving requirements

Learners will consider options for reviewing current processes and incorporating testing and treatment into the normal flow of clinic & determine what the looks like for them.

Session 2: COVID-19 Procedures for Staff Health and Safety and Encouraging Workplace Wellbeing

Learners will identify ways to sustainably operationalize and communicate "COVID-19" health and safety procedures for new and existing staff, including immunization mandates and OSHA compliance

Learners will learn approaches to promoting a culture of safety and ongoing infection control and prevention processes

Learners will identify practical approaches to address staff concerns, stress associated with states of transition and changes (communication etc.) 

Session 3: Let's go back to our roots: Providing Amazing Care to Every Patient

Learners will evaluate and make plans to fill cracks that have opened up during the pandemic

Optimize data tools and technology to rev-up patient re-engagement

Learners will review and shore up sustainable telehealth and virtual care services in the on-going COVID-19 world

Target Audience

Session 1: Clinical and Operational Staff

Session 2: HR, Facility, Compliance and Workforce Related Staff

Session 3: Clinical and Workflow Staff


Melissa Stratman, CEO, Coleman Associates

Jessika Cooks, Trainer/Coach, Coleman Associates


There is a registration fee requirement for both Health Centers and Non-Health Centers members to participate in this webinar series.

$50 - FQHC/Look-Alikes Registration Rate

$100 - Non Health Center Member Registration Rate

You will receive the Zoom link for the entire series within three (3) working days in your email after registering. After receiving the link, please consider adding it to your calendar for easy access on the day of the event.


Please contact Anne Scott at or 517.827.0485